Temporary housing for eligible survivors through direct or financial housing assistance that includes rental assistance, lodging expense reimbursement, home repair or replacement.Inspections of homes and other property to assess damage and verify eligibility for assistance.Acceptance and processing of applications for disaster assistance.People in communities affected by disasters. The Federal Emergency Management Agency assists people before, during and after disasters-helping them stay safe, protecting property during disasters and helping them recover afterwards. Within FEMA, the Individual Assistance programs provide financial aid and direct services that include housing and counseling support directly to disaster survivors. The program is intended to meet basic needs and help residents get back on their feet. These remote inspections enable FEMA to conduct some inspections without needing to send an inspector into the disaster-impacted area, improving FEMA’s ability to conduct inspections as soon as 24 hours after receiving an application. In 20, the agency piloted and expanded remote video and telephone inspection processes to adapt to the challenges of operating amid the coronavirus pandemic, and help people verify their damage and get assistance more quickly. FEMA is also reviewing and updating some of its policies to ensure that documentation requirements are equitable.įEMA is also taking action to improve its home inspection processes-an important step people go through before receiving assistance.
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To address these challenges, the agency is training its field staff to more clearly explain the requirements to apply for assistance, and is working on rewriting communications, such as denial letters, to more clearly explain next steps to customers. While this support helps disaster survivors get back on their feet, the process of applying for and receiving FEMA support can be complicated and difficult to navigate, especially considering that many applicants are dealing with a crisis and facing considerable stress.Īccording to FEMA staff, one of the biggest opportunities to improve disaster assistance is by providing clearer information to potential applicants-for example, helping people understand what they need to submit to prove their eligibility, what support is available from FEMA and other organizations, and if a claim is denied, a clear explanation of why. Each year, the Federal Emergency Management Agency helps hundreds of thousands of people recover after disasters, providing critical emergency services, financial support and other assistance.